Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused
- The item must be in its original condition
- The item must be in its original packaging
Return Process
To initiate a return, please contact us at:
contact@bunny-banana.com
Returns must be approved before being sent back.
Return Shipping Costs
- For standard returns (change of mind): the customer is responsible for return shipping costs
- In case of defective, damaged, or incorrect items: return shipping costs may be covered by us
Refunds
Once your return is received and inspected:
- If approved, your refund will be processed to your original payment method
- Processing times may vary depending on your payment provider
Non-Refundable Situations
Refunds may be refused if:
- The item has been used
- The item is not in its original condition
- The item is returned without prior approval
Lost Packages & Delivery Issues
If an issue occurs during delivery:
- An investigation with the carrier may be required
- Supporting information may be requested (including a signed statement if necessary)
Refunds or reshipments will be evaluated on a case-by-case basis.